Call configurations: varieties of call centre and divisions of labour

Miriam A. Glucksmann
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Miriam A. Glucksmann: University of Essex, UKglucm@essex.ac.uk

Work, Employment & Society, 2004, vol. 18, issue 4, 795-811

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:18:y:2004:i:4:p:795-811

DOI: 10.1177/0950017004047965

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