Workplace aggression: the effects of harassment on job burnout and turnover intentions

Stephen Deery, Janet Walsh and David Guest

Work, Employment & Society, 2011, vol. 25, issue 4, 742-759

Abstract: This article analyses the impact of harassment on job burnout and turnover intentions among a large sample of hospital nurses in Britain. It compares the effects of insider-initiated harassment from managers and colleagues with outsider-initiated harassment from patients and their relatives. The article also examines the effect of ethnicity and the impact of effective anti-harassment policies on job burnout and quit intentions. Results suggest firstly, that the insider or outsider characteristics of the perpetrator do help to shape the consequences of harassment for nurses and secondly, that effective anti-harassment policies do reduce turnover intentions, particularly for minority ethnic nurses.

Keywords: ethnicity; harassment; job burnout; turnover intentions; workplace aggression (search for similar items in EconPapers)
Date: 2011
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://wes.sagepub.com/content/25/4/742.abstract (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:25:y:2011:i:4:p:742-759

Access Statistics for this article

More articles in Work, Employment & Society from British Sociological Association
Bibliographic data for series maintained by SAGE Publications ().