‘Stressed out of my box’: employee experience of lean working and occupational ill-health in clerical work in the UK public sector

Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith and Phil Taylor
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Bob Carter: De Montfort University, UK
Andy Danford: University of the West of England, Bristol, UK
Debra Howcroft: Manchester Business School, UK
Helen Richardson: Sheffield Hallam University, UK
Andrew Smith: University of Bradford, UK
Phil Taylor: University of Strathclyde, UK

Work, Employment & Society, 2013, vol. 27, issue 5, 747-767

Abstract: Occupational health and safety (OHS) is under-researched in the sociology of work and employment. This deficit is most pronounced for white-collar occupations. Despite growing awareness of the significance of psychosocial conditions – notably stress – and musculoskeletal disorders, white-collar work is considered by conventional OHS discourse to be ‘safe’. This study’s locus is clerical processing in the UK public sector, specifically Her Majesty’s Revenue and Customs, in the context of efficiency savings programmes. The key initiative was lean working, which involved redesigned workflow, task fragmentation, standardization and individual targets. Utilizing a holistic model of white-collar OHS and in-depth quantitative and qualitative data, the evidence of widespread self-reported ill-health symptoms is compelling. Statistical tests of association demonstrate that the transformed work organization that accompanied lean working contributed most to employees’, particularly women’s, ill-health complaints.

Keywords: clerical work; gender; HMRC; lean; occupational health and safety; public sector; stress; white-collar (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:27:y:2013:i:5:p:747-767

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