‘A Minute’s a Life-Time in Fast-Food!’: Managerial Job Quality in the Quick Service Restaurant Sector

Peter Butler and Anita Hammer
Additional contact information
Peter Butler: De Montfort University, UK
Anita Hammer: De Montfort University, UK

Work, Employment & Society, 2019, vol. 33, issue 1, 96-111

Abstract: The fast-food sector remains significantly under researched relative to its size and importance. Drawing on qualitative data this article explores the nature of managerial work in a market leading organisation. The research speaks to important contemporary debates vis-a-vis managerial job quality in routinised service sector work and the compatibility of such jobs with key quality of working life (QWL) criteria (e.g. opportunities for skills development, decision latitude, voice and meaning). The theoretical contribution of the article lies in the rigour of the analytical lens and exploration of how objective QWL criteria are coloured by subjective expectations and social processes to produce nuanced and unanticipated outcomes, for example accounts of rewarding, interesting and meaningful work notwithstanding severe structural constraints and bureaucratic rigidities.

Keywords: Agency; bureaucracy; fast-food; job quality; management; routinised work; work organisation (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://journals.sagepub.com/doi/10.1177/0950017018777710 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:33:y:2019:i:1:p:96-111

DOI: 10.1177/0950017018777710

Access Statistics for this article

More articles in Work, Employment & Society from British Sociological Association
Bibliographic data for series maintained by SAGE Publications ().