Komunikacja elektroniczna między państwem a społeczeństwem. Korespondencja w administracji samorządowej powiatów i gmin
Tomasz Jeruzalski and
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Tomasz Jeruzalski: Uniwersytet Warszawski
Marek Pęczkowski: Uniwersytet Warszawski
Collegium of Economic Analysis Annals, 2016, issue 40, 107-119
There are two methods of communication between individuals and public authorities: traditional and electronic mail. The traditional forms are still the dominant model of communication, however the number of people using online services to contact the public authorities increases every year. The article presents trends in the communication with public offices. It discusses the approach used to determine the scale of this phenomenon in the context of the population of particular regions of Poland. The analysis covered both electronic mail sent by citizens and the outbound correspondence from public offices. Comparative analysis covers the county and the municipal level in Poland.
Keywords: electronic communication; Electronic Inbox; analysis of public authorities and citizens communication (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:sgh:annals:i:40:y:2016:p:107-119
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