The design of e-services in public administration according to the BPM approach – a case study

Elżbieta Lewańska, Wioletta Sokołowska and Milena Stróżyna
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Elżbieta Lewańska: Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej
Wioletta Sokołowska: Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej
Milena Stróżyna: Uniwersytet Ekonomiczny w Poznaniu, Wydział Informatyki i Gospodarki Elektronicznej

Collegium of Economic Analysis Annals, 2016, issue 42, 97-114

Abstract: This article focuses on the development of public e-services and the implementation of the Business Process Orientation approach in public administration in Poland, with emphasis placed on the activities carried out by local government entities. The article also discusses the current state of development of e-services in Poland, followed by an analysis of the problems and challenges associated with the implementation of the Business Process Orientation approach and public e-services. The results of the empirical research is then presented, which was conducted in two marshal’s offices in Poland, describing the characteristics of activities related to the mapping and optimization of the administrative processes on which the e-services’ design and implementation are based.

Keywords: e-services; e-government; Business Process Orientation (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:sgh:annals:i:42:y:2016:p:97-114

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