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Evaluation of E-Banking and E-Payments in Poland: Customer Perspective

Witold Chmielarz and Marek Zborowski
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Witold Chmielarz: Uniwersytet Warszawski, Wydział Zarządzania
Marek Zborowski: Uniwersytet Warszawski, Wydział Zarządzania

Collegium of Economic Analysis Annals, 2018, issue 49, 441-454

Abstract: The main aim of this article is to analyse the collected opinions on the use of electronic banking tools by individual clients in Poland, as of the end of 2016. The research has been carried out using the CAWI method. The survey questionnaire, which was verified by finance experts, was made available to respondents on the servers of the Faculty of Management at the University of Warsaw. The following article structure has been adopted: after a brief introduction, the authors presented the assumptions of the conducted research and the research method, and subsequently the authors carried out an analysis and discussion of the obtained findings and conclusions, which may be seen as supplementary in relation to the previous studies conducted in the summer of 2016.

Keywords: electronic banking; electronic payments (search for similar items in EconPapers)
Date: 2018
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Handle: RePEc:sgh:annals:i:49:y:2018:p:441-454