Organization of the process of mass claims management in banks (Organizacja procesu zarzadzania wierzytelnosciami masowymi w bankach)

Wojciech Kurylek ()
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Wojciech Kurylek: Wydzial Zarzadzania, Uniwersytet Warszawski

Research Reports, 2017, vol. 1, issue 23, 178-191

Abstract: The article presents the recovery of mass-scale consumer receivables, the process that is so crucial as regards banks’ protection against excessive credit risk. Efficient debt collection is extremely important for banks to reduce the share of non-performing loans. It is a long and tedious process requiring specialized knowledge in various fields such as law, economics and finance, statistics, and organization and management. It includes a series of debt collection actions of gradual intensity depending on how long a receivable is overdue. The last element of the debt collection process is the bank’s decision to sell receivables. Unfortunately, there is virtually no academic literature describing in detail the course of mass-scale consumer receivable recovery. This publication should fill a visible gap in the Polish-language literature in this respect.

Keywords: collection; collection process; recovery of debt; sales of debt; non performing loans (search for similar items in EconPapers)
JEL-codes: E42 G21 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:sgm:resrep:v:1:i:23:y:2017:p:178-191

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