Social Innovation: Determinants of the Demand for High-Quality Institutional Care by the Elderly

Carla Susana Marques (), Chris Gerry (), Francisco Diniz () and Ana Luísa Ferreira ()
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Carla Susana Marques: DESG/CETRAD-UTAD, Vila Real, Portugal
Chris Gerry: DESG/CETRAD-UTAD, Vila Real, Portugal
Ana Luísa Ferreira: Lar-Hotel da SCMVR, Vila Real, Portugal

Journal of Knowledge Management, Economics and Information Technology, 2012, vol. 2, issue 2, 3

Abstract: One of the great challenges of contemporary society is the unceasing search for ways of generating, incorporating and diffusing innovation – and this is true of the most widely varying sectors of human activity, ranging from finance, through the arts to social welfare. Looking at society today we can readily confirm that social innovation predominantly takes place in what is called the Third Sector. It is important to recognise that our understanding of innovation processes cannot be reduced to a study of the passive reactions of organisations to changes in their external environment: we must also take into account the emergence of innovation within the organisations themselves. The main aim of the study whose results are presented here was to analyse the determinants of demand on the part of the elderly for high-quality institutional care, seen in terms of both the physical, psychological and social dimensions of the ageing process, and the physical, material, human, operational and relational dimensions of the intra-institutional innovation process.

Date: 2012
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