Qos and Voice Over IP

Adrian Ghencea () and Floriana Gerea ()
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Floriana Gerea: Economic Informatics Department, Academy of Economic Studies, Bucharest, Romania

Journal of Knowledge Management, Economics and Information Technology, 2012, vol. 2, issue 4, 2

Abstract: As Voice over Internet Protocol (VoIP) technology matures, companies are increasingly adopting it to cut costs, improve efficiency and enhance customer service. Using the Internet as an existing network for integrating data and telecom systems through intelligent VoIP, a range of benefits results: lower long distance costs, cost cuts in cabling processes and more flexible telephony management. However, as voice over IP services grow in popularity, major threats arise: this rapid growth leads to traffic congestion, security is jeopardized and the poor quality of calls affects communication. The objective of this article is to present all the elements that can affect voice quality in a VoIP network and to provide methods for solving them. A detailed analysis to minimize the impact of implementation of QoS will be made, and at the end solutions to management strategies will be proposed.

Date: 2012
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