The digital continuum: the influence of ownership, access, control, and Cocreation on digital offerings
Kathleen S. Micken (),
Scott D. Roberts () and
Jason D. Oliver ()
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Kathleen S. Micken: Roger Williams University
Scott D. Roberts: The University of the Incarnate Word
Jason D. Oliver: Roger Williams University
AMS Review, 2020, vol. 10, issue 1, No 12, 98-115
Abstract Digital offerings have provided new ways to experience what once were physical products. Such offerings have upended business processes by being less costly for firms to produce, store, and distribute. The ways in which consumers access them and interact with them have called into question traditional notions of ownership, access and control. This paper extends the thinking about digital offerings by proposing a Digital Continuum framework: a conceptual model anchored at one end by Digital Products and at the other by Digital Services. We discuss the benefits and costs that accrue to both consumers and firms along the Continuum that result from differences in ownership, access, control and customization/cocreation.
Keywords: Digital; Digital products; Digital services; Ownership; Access; Control (search for similar items in EconPapers)
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