Who is responsible for well-being? Exploring responsibilization in transformative service research

Hannu Tikkanen (), Linda Alkire (), Sertan Kabadayi () and Linh Hoang Vu ()
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Hannu Tikkanen: Laurea University of Applied Sciences
Linda Alkire: Texas State University
Sertan Kabadayi: Fordham University
Linh Hoang Vu: National Economics University

AMS Review, 2023, vol. 13, issue 3, No 8, 262-276

Abstract: Abstract The improvement of well-being in society has moved away from centralized and government-led configurations to more market-based and individual solutions, where consumers are expected to take on more responsibility for their well-being. This shift also calls market actors to assume more central roles in providing service for well-being. This article uses literature on neoliberal responsibilization and an integrative literature review of transformative service research to conceptualize a framework of responsibilization in transformative service. The framework provides a critical examination of the relationship between actors’ responsibilities and consumer well-being. Based on the framework, the article provides implications for research and practice on how service can uplift consumer well-being.

Keywords: Well-being; TSR; Responsibilization; Conceptual (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s13162-023-00266-2

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