Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings

Gert-Jan de Vreede (), Fred Niederman () and Ilse Paarlberg ()
Additional contact information
Gert-Jan de Vreede: Delft University of Technology
Fred Niederman: Saint Louis University
Ilse Paarlberg: Delft University of Technology

Group Decision and Negotiation, 2002, vol. 11, issue 2, No 5, 127-144

Abstract: Abstract Facilitation is often considered to be one of the key factors in the successful application of GSS. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has rarely approached GSS facilitation from the participants' point of view. In this study a questionnaire was developed and distributed to 369 participants of facilitated GSS meetings in order to measure their perceptions of various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived as important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Keywords: facilitation; group support systems; meeting technology; participant perceptions; questionnaire; survey (search for similar items in EconPapers)
Date: 2002
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
http://link.springer.com/10.1023/A:1015225811547 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:grdene:v:11:y:2002:i:2:d:10.1023_a:1015225811547

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10726/PS2

DOI: 10.1023/A:1015225811547

Access Statistics for this article

Group Decision and Negotiation is currently edited by Gregory E. Kersten

More articles in Group Decision and Negotiation from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().