Decision Support in Virtual Organizations: The Case for Multi-Agent Support

Christer Carlsson ()
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Christer Carlsson: IAMSR/Abo Akademi University, DataCity

Group Decision and Negotiation, 2002, vol. 11, issue 3, No 2, 185-221

Abstract: Abstract The new economy, which is being formed by the Internet-based e-commerce and the now emerging mobile commerce, may become what Martin calls a cyber economy. This will combine traditional business with the new e- and mobile business, and will be driven by a new breed of online customers, who operate both wired and wireless networks, who will expect fast delivery, easier transactions and more fact-based information. The cyber economy requires that business is operated with virtual organisations and that decision making in this context – virtual organisations and the cyber economy – will require new and advanced forms of decision support. We have found that a useful decision platform can be built around hyperknowledge and the use of multiple software agents, if the core of these agents is built on fuzzy logic and approximate reasoning.

Date: 2002
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DOI: 10.1023/A:1015279915874

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