A Repeatable E-Collaboration Process Based on ThinkLets for Multi-Organization Strategy Development

Johanna Bragge (), Hilkka Merisalo-Rantanen (), Antti Nurmi () and Leena Tanner ()
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Johanna Bragge: Helsinki School of Economics
Hilkka Merisalo-Rantanen: Helsinki School of Economics
Antti Nurmi: Helsinki School of Economics
Leena Tanner: Helsinki School of Economics

Group Decision and Negotiation, 2007, vol. 16, issue 4, No 7, 363-379

Abstract: Abstract In recent years, multi-organizational collaboration has become more and more important in both business and research. We conducted an action research (AR) intervention with a consortium of Finnish universities that needed to revise its joint strategy. We designed and facilitated a repeatable collaboration process for this multi-organizational strategy development. The process was built using the Collaboration Engineering (CE) approach with thinkLets, which provides expert-level advice for novice facilitators, and it was powered by Group Support Systems (GSS). Our overall impression of CE’s ability to provide valuable design and facilitation support for complex processes is very affirmative. The consortium was satisfied with the intervention, as it saved huge amounts of time compared with conventional strategic work. The process was also seen as more democratic, because the GSS tools enabled equal participation during the session. Our study also provides a ready-to-apply CE process recipe to organizations for revising their strategy. Through this recipe, supplemented with knowledge on thinkLets, the strategy development process may easily be repeated by other facilitators or even practitioners.

Keywords: Collaboration Engineering (CE); thinkLets; Group Support Systems (GSS); action research (AR); strategy process; e-collaboration; multi-organizational teams; information systems development (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s10726-006-9055-5

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