A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners

Gwendolyn L. Kolfschoten (), Gert-Jan Vreede () and Leah R. Pietron ()
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Gwendolyn L. Kolfschoten: Delft University of Technology
Gert-Jan Vreede: Delft University of Technology
Leah R. Pietron: University of Nebraska at Omaha

Group Decision and Negotiation, 2011, vol. 20, issue 3, No 5, 347-371

Abstract: Abstract This paper presents a training approach to support the deployment of collaboration process support according to the Collaboration Engineering approach. In Collaboration Engineering, practitioners in an organization are trained to facilitate a specific collaborative work practice on a recurring basis. To transfer the complex skill set of a facilitator to support the practitioner in guiding a specific collaboration process design, we propose a detailed training approach based on the logic of Cognitive Load Theory. The training approach focuses on transferring knowledge and skills in the form of thinkLets, i.e. repeatable facilitation techniques. Furthermore, the training contains a process simulation to practice challenges in collaboration support. The training approach was positively evaluated using a questionnaire instrument in a case study.

Keywords: Facilitation; Collaboration engineering; Transfer; Cognitive load theory; GSS; Training (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/s10726-010-9208-4

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