An Evaluation Instrument for Collaborative Processes: Application to Organizational Policy-Making

Josephine Nabukenya (), Patrick Van Bommel (), H. A. Proper () and Gert-Jan De Vreede ()
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Josephine Nabukenya: Radboud University Nijmegen
Patrick Van Bommel: Radboud University Nijmegen
H. A. Proper: Radboud University Nijmegen
Gert-Jan De Vreede: University of Nebraska at Omaha

Group Decision and Negotiation, 2011, vol. 20, issue 4, No 6, 465-488

Abstract: Abstract Decision-making in organizations is guided by policies. Organizational policy-making is a complex process in which several parties are involved, with multiple backgrounds, incompatible interests, and diverging areas of interest, yet they all have to be brought together to produce an acceptable policy result. Therefore, we propose to use techniques from collaboration engineering (CE) in this context. There is hardly any experience with CE in the field of organizational policy-making. In order to evaluate the effectiveness and efficiency of CE in organizational policy-making, it is important to have a systematic evaluation instrument. We distinguish between general and domain-specific indicators. Moreover, we consider measurement means and operationalization tools, such that organizational policy-making stakeholders can apply our instrument in their own organization.

Keywords: Collaboration engineering; Collaborative organizational policy-making; Evaluation (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s10726-009-9177-7

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