The Assessment of Information Technology Maturity in Emergency Response Organizations

Raphael S. Santos (), Marcos R. S. Borges (), Jose H. Canós () and José Orlando Gomes ()
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Raphael S. Santos: Federal University of Rio de Janeiro
Marcos R. S. Borges: Federal University of Rio de Janeiro
Jose H. Canós: Universitat Politècnica de València
José Orlando Gomes: Federal University of Rio de Janeiro

Group Decision and Negotiation, 2011, vol. 20, issue 5, No 4, 593-613

Abstract: Abstract In emergency response organizations, information technologies are not adequately explored. Sometimes, the mere adoption of new information technologies is not productive, as their efficient use depends on other interrelated technologies and the environment where they are installed. This work describes a model to help organizations understand their capability in respect to the adoption of these technologies. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the proposed model, an organization can measure its maturity level in different aspects of the evaluation and guide the investment on its capabilities. Part of the model has been developed for emergency response organizations and the information technology dimension of the model has been applied to two fire department installations.

Keywords: Collaborative assessment; Maturity model; Investment decisions (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/s10726-011-9232-z

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