Utilizing Verbally Told Stories for Informal Knowledge Management

Stephan Lukosch (), Michael Klebl () and Tanja Buttler
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Stephan Lukosch: Delft University of Technology
Michael Klebl: WHL Graduate School of Business and Economics
Tanja Buttler: Delft University of Technology

Group Decision and Negotiation, 2011, vol. 20, issue 5, No 5, 615-642

Abstract: Abstract In knowledge management, the act of telling stories is utilized to capture and convey knowledge. Spoken language is the basis for telling stories. Collaborative audio-based storytelling uses the act of verbally telling stories in groups. In this paper, we explore how to utilize verbally told stories for informal knowledge management. To identify the requirements for an information system that supports collaborative audio-based storytelling, we review the body of knowledge in relation to storytelling and knowledge management. After reviewing the state of the art, we present the CASTing information system. CASTing (Collaborative Audio-based StoryTelling) addresses the identified requirements and supports a process for collaborative audio-based storytelling. CASTing consists of a client application which supports nomadic work as well as a web portal which aims at building a storytelling community. We present CASTing along our process for collecting, structuring, linking and using verbally told stories. We conclude with a report on first experiences as well as an outlook on future directions.

Keywords: Storytelling; Collaboration; Knowledge management; Verbally told stories (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/s10726-011-9237-7

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