A Framework for Post-Project Evaluation of Multicriteria Decision Aiding Processes from the Stakeholders’ Perspective: Design and Application

Francis Marleau Donais (), Irène Abi-Zeid, E. Owen D. Waygood and Roxane Lavoie
Additional contact information
Francis Marleau Donais: Université Laval
Irène Abi-Zeid: Université Laval
E. Owen D. Waygood: Polytechnique Montréal
Roxane Lavoie: Université Laval

Group Decision and Negotiation, 2021, vol. 30, issue 5, No 8, 1191 pages

Abstract: Abstract Numerous multicriteria decision aiding (MCDA) methods have been developed over the last decades and are now applied in various domains, sometimes using facilitated group workshops to create models. These models are all designed to improve decision processes. However, the lack of follow-up and post-project evaluations limit the understanding of how the participants experienced the group workshops and how the results were subsequently used within the organization. This is in contrast with the public participation research field, where a rich literature was developed for a posteriori evaluation of projects. Based on this literature, our research proposes a framework to evaluate, ex-post, MCDA projects. In order to illustrate this framework, we apply it to an MCDA project in Quebec City where a spatial decision support system to prioritize the redesign of streets as Complete Streets was built. Individual interviews were conducted with the Quebec City professionals that currently use, were leaders of the project, or have participated in the development of the decision support system. This research has identified that the need for change of practices within the workplace, communication problems, and the requirement for multidisciplinary work were at the root of the various challenges encountered during the workshops. Based on our experience, we propose some lessons learned and potential solutions that can enhance the body of literature in MCDA.

Keywords: Complete Street; Multicriteria analysis; Case study; Facilitation; Ex-post analysis; Lessons learned (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://link.springer.com/10.1007/s10726-021-09753-y Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:grdene:v:30:y:2021:i:5:d:10.1007_s10726-021-09753-y

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10726/PS2

DOI: 10.1007/s10726-021-09753-y

Access Statistics for this article

Group Decision and Negotiation is currently edited by Gregory E. Kersten

More articles in Group Decision and Negotiation from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().