Achieving Employees’ Agile Response in E-Governance: Exploring the Synergy of Technology and Group Collaboration

Ying Bao, Xusen Cheng (), Linlin Su and Alex Zarifis
Additional contact information
Ying Bao: China University of Petroleum
Xusen Cheng: Renmin University of China
Linlin Su: South China Agricultural University
Alex Zarifis: University of Southampton

Group Decision and Negotiation, 2025, vol. 34, issue 2, No 1, 209-234

Abstract: Abstract The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with colleagues. Despite the extensive existing knowledge of technology usage and collaboration, there are limitations in explaining the synergy between technology usage and group collaboration in achieving agile response from the perspective of government employees, particularly in the e-government setting. To address these challenges, this study provides a holistic understanding of the successful pathway to agile response in e-governance from the perspective of government employees. This study explores a dual path to achieve agile response in e-governance through qualitative analysis, involving 34 in-depth semi-structured interviews with government employees in several government sectors in China. By employing three rounds of coding processes and adopting Interpretative Structural Modeling (ISM), this study identifies the five-layer mechanisms leading to agile response in e-governance, considering both government employee technology usage and group collaboration perspectives. Findings of this study provides suggestions and implications for achieving agile response in e-governance.

Keywords: Agile response in e-governance; Technology usage; Group collaboration; Government employee; Public sector (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s10726-024-09911-y Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:grdene:v:34:y:2025:i:2:d:10.1007_s10726-024-09911-y

Ordering information: This journal article can be ordered from
http://www.springer.com/journal/10726/PS2

DOI: 10.1007/s10726-024-09911-y

Access Statistics for this article

Group Decision and Negotiation is currently edited by Gregory E. Kersten

More articles in Group Decision and Negotiation from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().