An Experimental Analysis of Face to Face versus Computer Mediated Communication Channels

Reza Barkhi, Varghese S. /fnms> Jacob and Hasan Pirkul
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Reza Barkhi: Virginia Polytechnic Institute and State University
Varghese S. /fnms> Jacob: University of Texas-Dallas
Hasan Pirkul: University of Texas-Dallas

Group Decision and Negotiation, 1999, vol. 8, issue 4, No 3, 325-347

Abstract: Abstract Experimental research on Group Decision Support Systems (GDSS) has generally focused on democratic groups whose members typically share the same objectives. In organizations, however, there are many situations where groups have a leader who has the power to override the group's recommendation, the objective of the leader may not be the same as the objective of each member, and not everyone may have the same information. This paper reports the results of an experiment in which the groups, having a designated leader, worked on a mixed-motive task. Within this context, we analyze group decision outcomes and processes for groups that use a face-to-face channel of cormnunication and those that utilize computer mediated communication. We compare performance of the leader and members with respect to an objective measure of performance, the efficient frontier. The results indicate that for this task groups using face-to-face channel outperform groups using computer mediated communication.

Keywords: GDSS; efficient frontier; computer mediated communication; group leader; information richness (search for similar items in EconPapers)
Date: 1999
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Citations: View citations in EconPapers (3)

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DOI: 10.1023/A:1008621423120

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