The Role of Groupware in Requirements Specification

Robert Davison
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Robert Davison: City University of Hong Kong

Group Decision and Negotiation, 2000, vol. 9, issue 2, No 5, 149-160

Abstract: Abstract This article describes how 2 forms of groupware - electronic Mail and Group Support Systems (GSS) were employed to support user requirements specification in a university department. The system being specified was a bibliographic information system, while the users were both qualified systems analysts and academic staff in the department. The background literatures to both requirements specification and GSS are introduced and linked. Groupware tools were used to support the group interaction and consensus formation. The article discusses the key stages in this process and discusses the appropriateness of the techniques used. The results are significant in that they identify techniques appropriate to supporting user groups in the clarification of system requirements before the involvement of development personnel.

Keywords: information systems requirements; requirements specification; JAD; group support systems; groupware; e-mail; case study (search for similar items in EconPapers)
Date: 2000
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DOI: 10.1023/A:1008706805235

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