The Impact of Role Training in a User-Driven Group Support System Environment

Chelley Vician () and Gerardine DeSanctis ()
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Chelley Vician: Michigan Technological University
Gerardine DeSanctis: Duke University

Group Decision and Negotiation, 2000, vol. 9, issue 4, No 2, 275-296

Abstract: Abstract We tested the proposition that training groups to use roles would improve performance in a user-driven, GSS-supported meeting. Two methods of role training, fixed and rotated roles, were compared against a control procedure in which no formal role training was provided. In a repeated measures experiment, half of the groups completed four generate-creative tasks, while the remaining groups completed three generate-creative tasks followed by one choice-intellective task. Both role training methods were successful in reducing the time spent by groups orienting themselves to the technology, particularly in the choice-intellective task context; however, decision quality or quantity did not improve with role training.

Keywords: group decision making; roles; training; group decision support systems; group support systems (search for similar items in EconPapers)
Date: 2000
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DOI: 10.1023/A:1008775123994

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