Information Technology & Tourism

2016 - 2026

Current editor(s): Zheng Xiang

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2026, volume 28, articles 1

Sources of restaurant recommendations: how consumers in Germany and Switzerland perceive their importance in known and unknown areas No 1, 29 pages

Michael Beier and Katrin Schillo

Evaluation of generative artificial intelligence tools in tourism using the extended VIKOR method with probabilistic linguistic information incorporating regret theory No 10, 21 pages

Wenshuai Wu and Rob Law

Daily tourism demand forecasting via card transactions: a multi-source, interpretable, framework for diverse destinations and markets No 11, 29 pages

Jordi Grau-Escolano, Salvador Anton Clavé and Joan Borràs

Rethinking the community detection for tourist mobility networks: special structures and their implications for tourism No 12, 33 pages

Yunhao Zheng, Yi Zhang, Teemu Makkonen, Mimi Li, Naixia Mou and Yu Liu

From doubt to trust: decoding switching intentions toward facial recognition in tourism No 13, 25 pages

Tatiana David-Negre, Janet Hernández-Méndez and Desiderio Gutiérrez-Taño

A hybrid approach for customer churn prediction and prevention in tourism No 14, 36 pages

Ghazaleh Motamedi, Alireza Sheikh, Alireza Hashemi Golpayegani and Samira Khodabandehlou

Tripartite strategies of intelligent assistants in shared accommodation considering privacy risks: an evolutionary game analysis No 15, 41 pages

Xiyin Deng and Erfang Shan

Virtual reality: the complementary or substitute for intention to visit the destination No 2, 28 pages

Qin Lai, Bin Guo and Ting Wu

A multi-criteria recommendation system for personalised tourism experiences with user query analysis No 3, 38 pages

Mustafa Payandenick, Mohd Kamal Othman and Muhammad Payandenick

Driving tourism growth through AI adoption in G-7 economies: a quantile regression approach No 4, 24 pages

Shuai Zhao, Muhammad Adil Javed and Xinxiang Gao

Beyond choice architecture: toward understanding the role of the decoy effect in sustainable tourism recommender systems No 5, 26 pages

Diana Chvirova, Robert Keller, Lotta Stöbe and Linda Wolf

A six-phase AI-expert framework for evaluating policy coherence in sustainable tourism No 6, 30 pages

Hrvoje Carić, Ante Mandić and Ivan Sever

Measuring tourism destination image from multimodal online reviews: a novel framework using deep learning approach No 7, 27 pages

Xiaoli Wang, Chenxi Zhang, Zeshui Xu and Lu Yin

From museums to fantasyscapes: user responses to traditional and hyperreality VR in cultural tourism No 8, 27 pages

Tingjun Chen, Rezvan Eftekhary, Andrei P. Kirilenko and Svetlana Stepchenkova

Navigating uncertainty: enhancing hotel cancellation predictions with adaptive machine learning No 9, 28 pages

Pedro Silvestre, Nuno Antonio and Paulo Carrasco

2025, volume 27, articles 4

Enhancing destination marketing through artificial intelligence driven visual recognition pp. 887-911

Erdem Savaşcı, Fatma Semira Yıldırım, Selay Ilgaz Sümer and Emre Sümer

Exploring hot spots at tourism destination by flow-based density clustering method pp. 913-937

Yingqi Yuan, Sangwon Park, Yang Xu and Sun-Young Koh

From words to visuals: a transformer-based multi-modal framework for emotion-driven tourism analytics pp. 939-979

Víctor Calderón-Fajardo, Ignacio Rodríguez-Rodríguez and Miguel Puig-Cabrera

Leveraging spatiotemporal big data for sustainable destination development: an interdisciplinary approach pp. 981-1010

Konstantinos Vogklis

Advancing tourism sentiment analysis: a comparative evaluation of traditional machine learning, deep learning, and transformer models on imbalanced datasets pp. 1011-1045

Sawitree Srianan, Aziz Nanthaamornphong and Chayanon Phucharoen

How Heidi helps: designing for inspiration in digital travel assistants pp. 1047-1080

Jan Friedli, Mateusz Dolata and Gerhard Schwabe

The impact of sound design with AI synthetic voices on the listening experience in audio tour guides pp. 1081-1109

Jun Chen and Xinran Lehto

Enhancing customer perceived control and trust through data privacy choices in interactions with service robots pp. 1111-1130

Yaou Hu and Hyounae Kelly Min

Beyond love and breakup: integrating intervention letters for nuanced insights into consumer-robot relationships pp. 1131-1152

Katerina Berezina, Olena Ciftci, Rasoul Mahdavi and Mahsa Talebi

Lisa: a touristic chatbot for Lisbon pp. 1153-1183

Miguel Cruz, Bruno Jardim and Miguel de Castro Neto

Influencers and the choice of a travel destination: a customer journey and information processing perspective pp. 1185-1228

Naser Pourazad, Lara Stocchi and Lucy Simmonds

Understanding the well-being of digital nomads from the perspective of self-determination theory – the case of China pp. 1229-1251

Jie Li and Sijia Zhong

2025, volume 27, articles 3

Artificial intelligence and tourism: a first toolbox of sources for updating and guidelines for publishing pp. 513-516

Luisa Mich

Spatio-Temporal Tourist Behavior (STTB) under digital footprints: a systematic literature review pp. 517-545

Yuwei Xiao, Shan Jiang and Zhenxin Zhang

Virtual reality’s promise for eco-friendly adventures: a study on its role in fostering sustainable tourism and reducing environmental footprint pp. 547-577

Chunyu Jiang, Sedigheh Moghavvemi and Seuk Wai Phoong

SHMIS: An integrated IoT context awareness framework for hotel management to enhance guest experience and operational efficiency pp. 579-612

Samah A. Z. Hassan and Ahmed M. Eassa

Forecasting tourism demand with pre-holiday attribute pp. 613-648

Yong Liu, Xiang-jie Fu and Jeffrey Lin Yi Forrest

Personalized travel itinerary recommendation enhancing by user interests and point-of-interest characteristics pp. 649-682

Chia-Wen Chang, Chieh-Yuan Tsai, Liguo Yao, R. J. Kuo and Chi-Yang Tsai

Designing visitor journey for optimized visitor throughput: a case study of Rawdah al shareefah pp. 683-703

Waqas Bukhari

Producing alternative tourism routes using network analysis to promote Seferihisar cittaslow concept pp. 705-737

Nermin Merve Yalçınkaya, Deniz Arca and Hulya Keskin Citiroglu

Improving trust in online reviews: a machine learning approach to detecting artificial intelligence-generated reviews pp. 739-766

Ana Marta Santos and Nuno Antonio

Lessons learned from an abandoned tourism and travel blockchain project: the case of winding tree pp. 767-795

Horst Treiblmaier

A recommender-based web platform to boost tourism in marginal territories pp. 797-831

Andrea Generosi, José Yuri Villafan, Maddalena Ferretti and Maura Mengoni

ElderWander: an accessible digital tourism platform for older adults pp. 833-863

Rita Costa, José Coelho, Diogo Lima, Carlos Duarte and Pedro Moita

Exploring experience design features in the metaverse concerts: a mixed-method approach pp. 865-886

Jijun Chen, Yoon Joo Lee, Xinran Lehto and Yue Zhu

2025, volume 27, articles 2

AI-powered smartphones and phygital tourism experiences: implications and future research directions pp. 307-316

Uglješa Stankov, Ulrike Gretzel and Miroslav D. Vujičić

Reshaping the future of tourism & hospitality industry through blockchain technology: a systematic literature review pp. 317-343

Yassine Mountije, Dora Agapito and Celia Ramos

Navigating the digital transformation of ocean tourism industries: insights from the literature and industry experts pp. 345-384

Kyung Young Lee, Reihane Sobhaeerooy and Lorn Sheehan

Tell me more: integrating LLMs in a cultural heritage website for advanced information exploration support pp. 385-416

Angelo Geninatti Cossatin, Noemi Mauro, Fabio Ferrero and Liliana Ardissono

Human vs. robot service provider agents in service failures: comparing customer dissatisfaction and the mediating role of forgiveness and service recovery expectation pp. 417-448

Zuwen Huang and Ada Lo

Use of central bank digital currency in the travel context pp. 449-476

Kyoungmin Lee, Minsung Kim, Sohyun Yoon and Jin-young Kim

Optimising geotrail planning by leveraging least-cost path for sustainable geotourism development: a case study on a Tasmanian west coast post-mining landscape pp. 477-512

Mark A. Williams, Stephen Rolls and Melinda T. McHenry

2025, volume 27, articles 1

A systematic literature review on payment methods in hospitality and tourism pp. 1-27

Ruoyuan Wang and Chung-Shing Chan

A survey on point-of-interest recommendations leveraging heterogeneous data pp. 29-73

Zehui Wang, Wolfram Höpken and Dietmar Jannach

Understanding the influence of data characteristics on the performance of point-of-interest recommendation algorithms pp. 75-124

Linus W. Dietz, Pablo Sánchez and Alejandro Bellogín

Revisiting and exploring trust in the digital era: conceptualization and scale development of digital trust in hospitality and tourism pp. 125-155

Minwoo Lee, Seonjeong Ally Lee, Hyejo Hailey Shin and Miyoung Jeong

Examining the effects of values and risks on outdoor food delivery robot adoption using mixed methods: different stakeholders’ perspectives pp. 157-188

Boyu Lin, Woojin Lee, Rui Yang and Egon Lim

Modeling sustainable city trips: integrating $$\text {CO}_{2}\text {e}$$ CO 2 e emissions, popularity, and seasonality into tourism recommender systems pp. 189-226

Ashmi Banerjee, Tunar Mahmudov, Emil Adler, Fitri Nur Aisyah and Wolfgang Wörndl

Discovering sentiment insights: streamlining tourism review analysis with Large Language Models pp. 227-261

Dario Guidotti, Laura Pandolfo and Luca Pulina

Beyond words: unveiling the implications of blank reviews in online rating systems pp. 263-284

Juan Pedro Mellinas and Veronica Leoni

When and why personalized tourism recommendations reduce purchase intention? pp. 285-305

Fangxuan Li