Fostering organizational change through co-production. Insights from an Italian experience
Rocco Palumbo (),
Stefania Vezzosi (),
Paola Picciolli (),
Alessandro Landini (),
Carmela Annarumma () and
Rosalba Manna ()
Additional contact information
Rocco Palumbo: University of Salerno
Stefania Vezzosi: Middle Tuscany LHU
Paola Picciolli: Middle Tuscany LHU
Alessandro Landini: School Meal Services
Carmela Annarumma: University of Salerno
Rosalba Manna: University Parthenope of Naples
International Review on Public and Nonprofit Marketing, 2018, vol. 15, issue 3, 371-391
Abstract Even though public service co-production is achieving a growing popularity among scholars and practitioners, there is limited evidence on its implications and consequences. To contribute in filling such a gap, this paper investigates the role of public service co-production in fostering organizational change. A descriptive case study approach was taken, concerning a group co-production experience targeted to the reorganization of primary school meal services in the Municipality of Quarrata, a medium-sized town established in Central Italy. A step-by-step approach was implemented to realize the full potential of public service co-production. Direct and indirect stakeholders were concomitantly involved in the reorganization of school meal services. Service co-production paved the way for several positive outcomes, including: increased user satisfaction, cost savings, greater social and environmental sustainability, and lower water footprint. The research findings suggested that public sector organizations need to perform as enablers of the co-producers’ sleeping resources, enacting a self-nourishing cycle of public value co-creation. The enhancement of the co-producing skills that are available in the community is a fundamental ingredient of the recipe for more effective and smooth processes of organizational change. This is one of the first attempts to examine the role of service co-production in promoting organizational change in public sector organizations.
Keywords: Co-production; School meal services; Food; Sustainability; Organizational change (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
http://link.springer.com/10.1007/s12208-018-0205-7 Abstract (text/html)
Access to the full text of the articles in this series is restricted.
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:spr:irpnmk:v:15:y:2018:i:3:d:10.1007_s12208-018-0205-7
Ordering information: This journal article can be ordered from
Access Statistics for this article
International Review on Public and Nonprofit Marketing is currently edited by Helena Maria Alves
More articles in International Review on Public and Nonprofit Marketing from Springer, International Association of Public and Non-Profit Marketing
Bibliographic data for series maintained by Sonal Shukla ().