Investigating antecedents of social innovation in public sector using a service ecosystem lens

Sanjai K. Parahoo () and Ahmed A. Al-Nakeeb
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Sanjai K. Parahoo: Hamdan Bin Mohammed Smart University
Ahmed A. Al-Nakeeb: Hamdan Bin Mohammed Smart University

International Review on Public and Nonprofit Marketing, 2019, vol. 16, issue 2, No 5, 235-253

Abstract: Abstract The purpose of the study was to empirically investigate the concept of social innovation in the public sector, viewed through an ecosystem lens. A conceptual model of social innovation was developed and empirically examined using primary data collected from the public sector in the United Arab Emirates (UAE). The findings showed that Organizational and Technological factors acted as key innovation enablers in the ecosystem. These two enablers supported interactions between the institution and (a) its citizens, and (b) its partners, leading to social innovation. Several implications for public sector institutions are discussed, and illustrative descriptions of three interactive online applications in the UAE are described. Since citizens worldwide are willing to play a central role in value co-creation, the findings shed light on how to facilitate and encourage this citizen interaction with public institutions.

Keywords: Social innovation; Ecosystem; Public service; Service dominant logic; Interactions; innovation enablers; Value co-creation (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s12208-019-00229-z

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