Organizational commitment and professionalism to determine public satisfaction through good governance, public service quality, and public empowerment

Rojikin Nor (), A. Juli Andi Gani (), Choirul Saleh () and Fadillah Amin ()
Additional contact information
Rojikin Nor: Brawijaya University
A. Juli Andi Gani: Brawijaya University
Choirul Saleh: Brawijaya University
Fadillah Amin: Brawijaya University

International Review on Public and Nonprofit Marketing, 2022, vol. 19, issue 1, No 10, 217 pages

Abstract: Abstract This study aims to investigate factors related to the State Civil Apparatus that influence Public Empowerment and Public Satisfaction in Central Kalimantan Province. The variables involved in this study are Organizational Commitment, Entrepreneurship, Professionalism, Good Governance, Public Service Quality, Public Empowerment, and Public Satisfaction. This research was conducted in the Organizational Structure of the Regional Apparatus that provides direct services to the public in the area of Central Kalimantan Province, as many as 14 districts and cities. The sample unit used was The Regional Organizational Structure (ROS) as much 430. Samples were taken by purposive sampling technique. The results of this study indicate that organizational commitment, entrepreneurship and professionalism are the driving factors for good governance and public service quality. Central Kalimantan provincial government should pay attention to the organizational commitment, entrepreneurship and professionalism of the state civil apparatus to improve good governance, public service quality, public empowerment and public satisfaction. The novelty of this research is involving the behavior of the State Civil Apparatus (organizational commitment, entrepreneurship and profesionalism) to drive Public Empowerment and Public Satisfaction. Besides that, this study implicates Good Governance and Public Quality Service as mediation.

Keywords: State civil apparatus; Good governance; Public service; Public empowerment; Public satisfaction (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s12208-021-00297-0 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:irpnmk:v:19:y:2022:i:1:d:10.1007_s12208-021-00297-0

Ordering information: This journal article can be ordered from
http://www.springer.com/business/journal/12208

DOI: 10.1007/s12208-021-00297-0

Access Statistics for this article

International Review on Public and Nonprofit Marketing is currently edited by Helena Maria Alves

More articles in International Review on Public and Nonprofit Marketing from Springer, International Association of Public and Non-Profit Marketing
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().