How to prevent technostress at the digital workplace: a Delphi study

Michelle Berger (), Ricarda Schäfer (), Marco Schmidt (), Christian Regal () and Henner Gimpel ()
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Michelle Berger: FIM Research Center for Information Management
Ricarda Schäfer: FIM Research Center for Information Management
Marco Schmidt: FIM Research Center for Information Management
Christian Regal: FIM Research Center for Information Management
Henner Gimpel: FIM Research Center for Information Management

Journal of Business Economics, 2024, vol. 94, issue 7, No 4, 1113 pages

Abstract: Abstract Technostress is a rising issue in the changing world of digital work. Technostress can cause severe adverse outcomes for individuals and organizations. Thus, organizations face the moral, legal, and economic responsibility to prevent employees’ excessive technostress. As technostress develops over time, it is crucial to prevent it throughout the process of its emergence instead of only reacting after adverse outcomes occur. Contextualizing the Theory of Preventive Stress management to technostress, we synthesize and advance existing knowledge on inhibiting technostress. We develop a set of 24 technostress prevention measures from technostress inhibitor literature, other technostress literature, and based on qualitative and quantitative contributions from a Delphi study. Based on expert feedback, we characterize each measure and, where possible, assess its relevance in addressing specific technostressors. Our paper contributes to research by transferring the Theory of Preventive Stress Management into the context of technostress and presenting specific measures to prevent technostress. This offers a complementary view to technostress inhibitors by expanding the theoretical grounding and adding a time perspective through the implementation of primary, secondary, and tertiary prevention measures. For practice, we offer a comprehensive and applicable overview of measures organizations can implement to prevent technostress.

Keywords: Technostress; Technostress prevention; Technostress inhibitors; Technostress creators; Delphi study (search for similar items in EconPapers)
JEL-codes: I12 M15 O33 (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11573-023-01159-3

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