Complementary Use of Rasch Models and Nonlinear Principal Components Analysis in the Assessment of the Opinion of Europeans About Utilities

Pier Alda Ferrari and Silvia Salini ()

Journal of Classification, 2011, vol. 28, issue 1, 53-69

Keywords: Customer satisfaction; Eurobarometer; Ordinal variables; Service quality (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/s00357-011-9081-0

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