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Value creation in consumption journeys: recursive reflexivity and practice continuity

Melissa Archpru Akaka () and Hope Jensen Schau ()
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Melissa Archpru Akaka: University of Denver
Hope Jensen Schau: University of Arizona

Journal of the Academy of Marketing Science, 2019, vol. 47, issue 3, 499-515

Abstract: Abstract This study explores how reflexivity contributes to the continuation of value creation for consumers throughout consumption journeys. Reflexivity is awareness of the self within the world. Our study establishes a framework for studying consumption journeys centered on progressive engagement with a practice—in this case surfing—over time. We discover that reflexivity manifests in consumption journeys in an iterative, recursive manner—i.e., recursive reflexivity—tacking between identity (mis)alignment (with dominant institutions) and reflexive outcomes, such as imitating, improving, adapting and reconciling. Our findings reveal that recursive reflexivity contributes to the continuation of value creation in consumption journeys by fostering practice continuity—i.e., immersion, adaptation, innovation and/or dissolution of a practice—which provides opportunities for enhanced consumption experiences and supports the evolution of identity projects. These findings deepen the understanding of how practices, identity, and institutions contribute to value creation. Implications from these findings suggest that firms should pay close attention to recursive reflexivity and practice continuity to cultivate value creation with consumers by (a) providing opportunities for enhanced consumption experiences, (b) aligning or misaligning brand identity with dominant institutions, and (c) sparking imagining, identity evolution, and practice innovation.

Keywords: Reflexivity; Consumption journey; Value creation; Practices; Identity; Institutions; Imagination (search for similar items in EconPapers)
Date: 2019
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