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Journal of the Academy of Marketing Science

2016 - 2019

Current editor(s): John Hulland, Anne Hoekman and Mark Houston

From Springer
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Volume 47, issue 5, 2019

Improving customer profit predictions with customer mindset metrics through multiple overimputation pp. 771-794 Downloads
Rajkumar Venkatesan, Alexander Bleier, Werner Reinartz and Nalini Ravishanker
How intrafirm intermediary salespeople connect sales to marketing and product development pp. 795-814 Downloads
Gabriel R. Gonzalez and Danny P. Claro
Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions pp. 815-836 Downloads
Jeremy S. Wolter, Dora Bock, Jeremy Mackey, Pei Xu and Jeffery S. Smith
When it pays to have a friend on the inside: contingent effects of buyer advocacy on B2B suppliers pp. 837-857 Downloads
Justin M. Lawrence, Andrew T. Crecelius, Lisa K. Scheer and Son K. Lam
When pushing back is good: the effectiveness of brand responses to social media complaints pp. 858-878 Downloads
Marius Johnen and Oliver Schnittka
Consumer response to design variations in pay-what-you-want pricing pp. 879-898 Downloads
Ranjit M. Christopher and Fernando S. Machado
The effect of cause-related marketing on firm value: a look at Fortune’s most admired all-stars pp. 899-918 Downloads
Parker J. Woodroof, George D. Deitz, Katharine M. Howie and Robert D. Evans
Effects of dominance transitions on advice adherence in professional service conversations pp. 919-938 Downloads
Helen Si Wang and Chi Kin (Bennett) Yim
Short- and long-term market returns of international codevelopment alliances of new products pp. 939-959 Downloads
Nukhet Harmancioglu, David A. Griffith and Tuba Yılmaz
A multi-facet item response theory approach to improve customer satisfaction using online product ratings pp. 960-976 Downloads
Ling Peng, Geng Cui, Yuho Chung and Chunyu Li

Volume 47, issue 4, 2019

Introducing a new JAMS co-editor pp. 569-569 Downloads
John Hulland
Four facets of rigor pp. 570-573 Downloads
Mark B. Houston
Smart phones, bad calls? The influence of consumer mobile phone use, distraction, and phone dependence on adherence to shopping plans pp. 574-594 Downloads
Michael R. Sciandra, J. Jeffrey Inman and Andrew T. Stephen
Exploring the link between payment schemes and customer fraud: a mental accounting perspective pp. 595-616 Downloads
Ina Garnefeld, Andreas Eggert, Markus Husemann-Kopetzky and Eva Böhm
Capabilities for market-shaping: triggering and facilitating increased value creation pp. 617-639 Downloads
Suvi Nenonen, Kaj Storbacka and Charlotta Windahl
The effects of loyalty program introduction and design on short- and long-term sales and gross profits pp. 640-658 Downloads
Malika Chaudhuri, Clay M. Voorhees and Jonathan M. Beck
Salesperson ambidexterity in customer engagement: do customer base characteristics matter? pp. 659-680 Downloads
Son K. Lam, Thomas E. DeCarlo and Ashish Sharma
Enhancing innovation commercialization through supervisor–sales rep fit pp. 681-701 Downloads
Sebastian Hohenberg and Christian Homburg
Promotions as competitive reactions to recalls and their consequences pp. 702-722 Downloads
Chen Zhou, Shrihari Sridhar, Rafael Becerril-Arreola, Tony Haitao Cui and Yan Dong
Dynamic customer interdependence pp. 723-746 Downloads
Jonathan Z. Zhang
Driving growth of Mwallets in emerging markets: a retailer’s perspective pp. 747-769 Downloads
V. Kumar, Nandini Nim and Amalesh Sharma
Correction to: Driving growth of Mwallets in emerging markets: a retailer’s perspective pp. 770-770 Downloads
V. Kumar, Nandini Nim and Amalesh Sharma

Volume 47, issue 3, 2019

Online relationship marketing pp. 369-393 Downloads
Lena Steinhoff, Denni Arli, Scott Weaven and Irina V. Kozlenkova
The impact of superstar and non-superstar software on hardware sales: the moderating role of hardware lifecycle pp. 394-416 Downloads
Richard T. Gretz, Ashwin Malshe, Carlos Bauer and Suman Basuroy
Can attempts to delight customers with surprise gains boomerang? A test using low-price guarantees pp. 417-437 Downloads
Sujay Dutta, Abhijit Guha, Abhijit Biswas and Dhruv Grewal
Unintended reward costs: the effectiveness of customer referral reward programs for innovative products and services pp. 438-459 Downloads
David B. Dose, Gianfranco Walsh, Sharon E. Beatty and Ralf Elsner
Herding in the consumption and purchase of digital goods and moderators of the herding bias pp. 460-478 Downloads
Amy Wenxuan Ding and Shibo Li
Endogeneity and marketing strategy research: an overview pp. 479-498 Downloads
Oliver J. Rutz and George F. Watson
Value creation in consumption journeys: recursive reflexivity and practice continuity pp. 499-515 Downloads
Melissa Archpru Akaka and Hope Jensen Schau
Consumer valorization strategies in traumatic extraordinary experiences pp. 516-531 Downloads
Lez Trujillo Torres and Benét DeBerry-Spence
The effects of scarcity on consumer decision journeys pp. 532-550 Downloads
Rebecca Hamilton, Debora Thompson, Sterling Bone, Lan Nguyen Chaplin, Vladas Griskevicius, Kelly Goldsmith, Ronald Hill, Deborah Roedder John, Chiraag Mittal, Thomas O’Guinn, Paul Piff, Caroline Roux, Anuj Shah and Meng Zhu
Effective customer journey design: consumers’ conception, measurement, and consequences pp. 551-568 Downloads
Christina Kuehnl, Danijel Jozic and Christian Homburg

Volume 47, issue 2, 2019

Consumer journeys: developing consumer-based strategy pp. 187-191 Downloads
Rebecca Hamilton and Linda L. Price
Chronic illness medication compliance: a liminal and contextual consumer journey pp. 192-215 Downloads
Cheryl Nakata, Elif Izberk-Bilgin, Lisa Sharp, Jelena Spanjol, Anna Shaojie Cui, Stephanie Y. Crawford and Yazhen Xiao
Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects pp. 216-237 Downloads
Thomas P. Novak and Donna L. Hoffman
The consumer production journey: marketing to consumers as co-producers in the sharing economy pp. 238-254 Downloads
Benedict Dellaert
The marketing of love: how attachment styles affect romantic consumption journeys pp. 255-273 Downloads
Martin Mende, Maura L. Scott, Aaron M. Garvey and Lisa E. Bolton
Cultural experiential goal pursuit, cultural brand engagement, and culturally authentic experiences: sojourners in America pp. 274-290 Downloads
Anna J. Vredeveld and Robin A. Coulter
Focusing on others before you shop: exposure to Facebook promotes conventional product configurations pp. 291-307 Downloads
Christian Hildebrand and Tobias Schlager
Outsourcing the pain, keeping the pleasure: effects of outsourced touchpoints in the customer journey pp. 308-327 Downloads
Anne-Madeleine Kranzbühler, Mirella H. P. Kleijnen and Peeter W. J. Verlegh
Consideration of ethical attributes along the consumer decision-making journey pp. 328-348 Downloads
Christina Schamp, Mark Heitmann and Robin Katzenstein
Enhancing consumer engagement in an online brand community via user reputation signals: a multi-method analysis pp. 349-367 Downloads
Sara Hanson, Lan Jiang and Darren Dahl

Volume 47, issue 1, 2019

In through the out door pp. 1-3 Downloads
John Hulland
Research in marketing strategy pp. 4-29 Downloads
Neil A. Morgan, Kimberly A. Whitler, Hui Feng and Simos Chari
Theoretical underpinnings of research in strategic marketing: a commentary pp. 30-36 Downloads
Rajan Varadarajan
Sounds like a healthy retail atmospheric strategy: Effects of ambient music and background noise on food sales pp. 37-55 Downloads
Dipayan Biswas, Kaisa Lund and Courtney Szocs
Effects of channel members’ customer-centric structures on supplier performance pp. 56-75 Downloads
Andrew T. Crecelius, Justin M. Lawrence, Ju-Yeon Lee, Son K. Lam and Lisa K. Scheer
Benefitting a few at the expense of many? Exclusive promotions and their impact on untargeted customers pp. 76-96 Downloads
Christopher L. Newman, Melissa D. Cinelli, Douglas Vorhies and Judith Anne Garretson Folse
Object valuation and non-ownership possession: how renting and borrowing impact willingness-to-pay pp. 97-117 Downloads
Charan K. Bagga, Neil Bendle and June Cotte
Adapting influence approaches to informed consumers in high-involvement purchases: are salespeople really doomed? pp. 118-137 Downloads
Bryan Hochstein, Willy Bolander, Ronald Goldsmith and Christopher R. Plouffe
Customer engagement in service pp. 138-160 Downloads
V. Kumar, Bharath Rajan, Shaphali Gupta and Ilaria Dalla Pozza
S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM pp. 161-185 Downloads
Linda D. Hollebeek, Rajendra K. Srivastava and Tom Chen
Correction to: S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM pp. 186-186 Downloads
Linda D. Hollebeek, Rajendra K. Srivastava and Tom Chen
Page updated 2019-10-18