Does the CMO’s personality matter for web traffic? Evidence from technology-based new ventures

Hans-Jörg Winkler (), Verena Rieger () and Andreas Engelen ()
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Hans-Jörg Winkler: TU Dortmund University
Verena Rieger: TU Dortmund University
Andreas Engelen: Heinrich-Heine-University Düsseldorf

Journal of the Academy of Marketing Science, 2020, vol. 48, issue 2, No 9, 308-330

Abstract: Abstract This study investigates whether the personalities of Chief Marketing Officers (CMOs) of technology-based new ventures affect how the increasing maturity of new ventures translates into web traffic. Drawing on upper echelon theory and the interactionist theory of job performance, we explain how certain personality traits from the five-factor model are relevant to the job demands a CMO faces in technology-based new ventures. We build a multi-source dataset on 627 new ventures and use a novel approach to measuring personality that is based on computer text analysis—specifically, the LIWC application—which we apply to the CMOs’ Twitter accounts. Our findings indicate that a CMO’s extraversion positively moderates the relationship between a new venture’s maturity and web traffic, while a CMO’s conscientiousness is a negative moderator of this relationship. These results have useful theoretical and practical implications for the role of the CMO and for marketing new ventures in general.

Keywords: Chief marketing officer; Technology-based new ventures; Personality; Firm maturity (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (8)

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DOI: 10.1007/s11747-019-00671-9

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