Economics at your fingertips  

Challenges to large-scale digital organization: the case of Uber

John M. Jordan ()
Additional contact information
John M. Jordan: Penn State Smeal College of Business

Journal of Organization Design, 2017, vol. 6, issue 1, 1-12

Abstract: Abstract Mobile computing, the so-called Internet of Things, and the rapid expansion of Internet connectivity all over the world are combining to challenge long-standing assumptions about the mission, function, and reach of traditional organizational forms. Uber is a fast-growing company with several unique attributes: its drivers are not employees, the company does not own the majority of its productive infrastructure, and the management is often at odds with local law and custom. Uber’s rapid rise to unprecedented scale serves to illustrate the gaps between traditional organizational assumptions and the reach of current technological capability. To address these gaps, we conclude by suggesting four principles for designing large-scale digital organizations.

Keywords: Uber; Coordination costs; Algorithmic decision-making; Designing digital organizations; Organizations as culture processors (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1) Track citations by RSS feed

Downloads: (external link) Abstract (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Ordering information: This journal article can be ordered from

DOI: 10.1186/s41469-017-0021-2

Access Statistics for this article

Journal of Organization Design is currently edited by Børge Obel and Charles C. Snow

More articles in Journal of Organization Design from Springer, Organizational Design Community
Bibliographic data for series maintained by Sonal Shukla ().

Page updated 2020-04-23
Handle: RePEc:spr:jorgde:v:6:y:2017:i:1:d:10.1186_s41469-017-0021-2