Towards an operations strategy model of servitization: the role of sustainability pressure

Levente Szász () and László Seer
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Levente Szász: Babeș-Bolyai University
László Seer: Babeș-Bolyai University

Operations Management Research, 2018, vol. 11, issue 1, No 4, 66 pages

Abstract: Abstract Servitization requires an important strategic shift to drive changes in the operations of manufacturing firms. Using a large-scale survey, the purpose of this paper is (1) to build and validate an operations strategy model of servitization confirming previous case study findings on servitization as a strategic action and (2) to explore the role of sustainability pressures in, and the sustainability performance effects of, pursuing service-based operations strategies. To reach these objectives, a dataset including the responses of 735 manufacturing plants from 21 different countries is analyzed using the PLS-SEM method. The results indicate that the sustainability pressures of stakeholders can push manufacturers to adopt a service-based operations strategy, materializing in the provision of both basic (product-oriented) and advanced (customer-oriented) services (BAS and ADS). Our analysis further indicates that while offering BAS is a precondition for ADS provision, only ADS can offer a competitive edge for manufacturers, both in terms of service and sustainability-related operational performance.

Keywords: Servitization; Sustainability; Operations strategy; Product-service system; Survey (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (12)

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DOI: 10.1007/s12063-018-0132-0

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