Tourism sustainability during COVID-19: developing value chain resilience

Zerin Tasnim (), Mahmud Shareef, Yogesh K. Dwivedi (), Uma Kumar (), Vinod Kumar (), F. Tegwen Malik () and Ramakrishnan Raman ()
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Zerin Tasnim: University Putra Malaya
Yogesh K. Dwivedi: Swansea University, Bay Campus, Fabian Bay
Uma Kumar: Carleton University
Vinod Kumar: Carleton University
F. Tegwen Malik: Swansea University Bay Campus
Ramakrishnan Raman: Symbiosis Institute of Business Management, Pune & Symbiosis International (Deemed University)

Operations Management Research, 2023, vol. 16, issue 1, No 22, 407 pages

Abstract: Abstract The aim of this study is to evaluate the perceptions of prospective tourists through parameters by which the tourism and hospitality service sector can withstand the widespread implications to the sector as a result of the current pandemic. In turn this will lead to weighing up the means for recovery. The identified parameters are then classified, categorized and linked up with supply chain drivers to obtain a holistic picture that can feed into strategic planning from which the tourism and hospitality service sector could utilize to establish a resilient supply chain. This data can provide deep insight for both theorists and practitioners to utilize. It was found that reforming six supply chain drivers, whilst at the same time developing core competencies, is the central essence of a resilient supply chain within the tourism and hospitality business sector (who are at present working hard to counterbalance the many threats and consequent risks posed due to the pandemic).

Keywords: Resilient supply chain; Tourism and hospitality service; Pandemic; Tourist’s behavior; Supply chain drivers (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (2)

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DOI: 10.1007/s12063-021-00250-8

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