The influence of top management support for ICTs on organisational performance through knowledge acquisition, transfer, and utilisation

Encarnación García-Sánchez (), Víctor Jesús García-Morales () and María Teresa Bolívar-Ramos
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Encarnación García-Sánchez: Granada University
Víctor Jesús García-Morales: Granada University
María Teresa Bolívar-Ramos: Granada University
Authors registered in the RePEc Author Service: Víctor Jesús García Morales and María Teresa Bolívar Ramos

Review of Managerial Science, 2017, vol. 11, issue 1, No 2, 19-51

Abstract: Abstract This research analyses, first, whether top management support for information and communications technologies has positive consequences for knowledge management by analysing the specific influence of top management support for ICTs on each of the knowledge management processes (knowledge acquisition, transfer, and utilisation). Second, it analyses the influence of each knowledge management process on organisational performance. The theoretical model is tested using data collected from March to May 2010 from 201 CEOs in Spanish technology organisations. The results indicate that the stage-based disaggregation of the knowledge management process into knowledge acquisition, transfer, and utilisation, and the three-stage management process are the mediating mechanisms in the relationship between top management support for ICTs and organisational performance. CEOs should thus support the information and communication technologies necessary to improve all of the interrelated stages of knowledge management as a mechanism for achieving better organisational performance. Various strategic actions should be stimulated within the organisation to intensify the interrelation between these stages of acquisition, transfer, and utilisation of knowledge.

Keywords: Top management support for ICTs; Information and communication technology; Knowledge acquisition; Knowledge transfer; Knowledge utilisation; Organisational performance; 34-Ordinary; differential; equations (search for similar items in EconPapers)
Date: 2017
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DOI: 10.1007/s11846-015-0179-3

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