Assessing decision quality and team performance: perspectives of knowledge internalization and resource adequacy

Chieh-Peng Lin, Kuang-Jung Chen, Chu-Mei Liu and Chiu-Hui Liao ()
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Chieh-Peng Lin: National Chiao Tung University
Kuang-Jung Chen: Chihlee University of Technology
Chu-Mei Liu: Tamkang University
Chiu-Hui Liao: National Chiao Tung University

Review of Managerial Science, 2019, vol. 13, issue 2, No 7, 377-396

Abstract: Abstract Drawing upon resource-based view and social cognitive theory, this work develops a model that validates the formation of team decision quality and team performance. The model is empirically tested with data obtained from IT professionals across MIS work teams from Taiwan’s banking and insurance industry. The statistical results reveal that team performance is indirectly related to collective efficacy and participatory sense making via the full mediation of team decision quality, while collective efficacy and participatory sense making are directly related to knowledge internalization and resource adequacy. At the same time, the effect of participatory sense making on collective decision quality is negatively moderated by team hypercompetition. Finally, managerial implications and limitations based on the empirical findings are provided.

Keywords: Knowledge internalization; Participatory sense making; Decision quality; Survey research; 90B70 (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/s11846-017-0253-0

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