The impact of internal social responsibility on service employees' job satisfaction and organizational engagement

Loan Thi-Hong Van (), Le Dang Lang (), Trong Liem-Phuoc Ngo () and Joao Ferreira
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Loan Thi-Hong Van: Ho Chi Minh City Open University
Le Dang Lang: Ho Chi Minh City Open University
Trong Liem-Phuoc Ngo: Ho Chi Minh City Open University

Service Business, 2024, vol. 18, issue 1, No 6, 131 pages

Abstract: Abstract This study investigates the influence of internal corporate social responsibility (iCSR) aspects on employees' job satisfaction and organizational engagement through the lenses of social identity and social exchange theories. Based on a survey collected from 368 employees in 25 banks in Vietnam, the findings show the importance of each iCSR aspect in driving employee job satisfaction and organizational engagement. Job satisfaction is also found to be an antecedent of organizational engagement. The result adds a profound understanding of iCSR to the existing literature and helps bank managers have appropriate solutions to strengthen their employees' job satisfaction and organizational engagement.

Keywords: Internal corporate social responsibility; Job satisfaction; Employee engagement; Organizational engagement; Social exchange theory; Social identity theory (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/s11628-024-00555-1

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