Effect of Training and Development on Service Delivery in Public Health Institutions of Western Kenya Region

Maurice Erambo, Eglay Tuvulla Tsuma and Willis Ingabo Otuya

Sustainable Business and Society in Emerging Economies, 2025, vol. 7, issue 1, 1-12

Abstract: Purpose: To assess the effect of training and development on service delivery in public health institutions of Western Kenya RegionDesign/Methodology/Approach: The study utilized a positivist research philosophy and Causal-comparative and descriptive research designs. The target population was 306 including Medical Superintendents, Hospital Administrators, Human Resource Officers, Health Records Information Officers. The study grouped the respondents into nine strata as simple random sampling obtained 234 respondents from a target of 306. The study utilized descriptive and inferential analysisFindings: Using hierarchical regression analysis, the results revealed that the R square moved from 0.519, P=0.000 to 0.752, P=0.000 implying that leadership style is responsible for additional 23.3% change in explaining the variance in delivery of service.Implications/Originality/Value: The study findings underscore practical implications for managing public health institutions in Western Kenya. Leadership development is crucial, focusing on nurturing adaptive leadership styles that effectively moderate the impact of talent management practices.

Keywords: Training and development; Service Delivery; Public Health Institutions; Leadership Style; County Government (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:src:sbseec:v:7:y:2025:i:1:p:1-12

DOI: 10.26710/sbsee.v7i1.3237

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