Exploring the development of competence in Lean management through action learning groups: a study of the introduction of Lean to a facilities management function

Paul Wyton and Robin Payne

Action Learning: Research and Practice, 2014, vol. 11, issue 1, 42-61

Abstract: The introduction of a Lean approach to management requires the development of understanding and capability. This in turn requires a structured training intervention and other supporting activities. This paper explores, through a case study, the way in which action learning groups (ALGs) supported the development of Lean capabilities in the facilities management (FM) function of a large organisation. This case study indicates that Lean can be applied in a FM context and that ALGs are effective in supporting such a development in capability. Some environmental factors are identified as having an impact on the likelihood of success in using ALGs: leadership engagement, perceived level of empowerment, organisational readiness, level of resource committed and individual readiness to be involved.

Date: 2014
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DOI: 10.1080/14767333.2013.873015

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