Action learning within the Dutch public sector: tools for facilitators

Robert P. Groen

Action Learning: Research and Practice, 2024, vol. 21, issue 1, 107-121

Abstract: During an assignment as a change leader of a complex IT change program within a Dutch public government organization, I used action learning to develop and support the desired changes and to tackle the complex problems that usually accompany such a change program. During this action learning project, I took the role of facilitator and I devised and presented the initial conceptual tools and their application to two action learning sets. Subsequently, after proposing the idea of ⁣⁣applying action learning to problem solving, the program team members including the senior managers, were prepared to apply action learning as an integral part of the IT program. We formed two action learning sets, with around 10 persons in each set. One set consisted of diverse and multidisciplinary subject matter experts, and external IT suppliers who participated as program team members. Another set was made up of managers of delivering departments, who would take the lead in adopting the solutions developed by the software development and implementation program. To shape the action learning approaches and processes within the sets during the lifetime of the change program, I developed, and we used, seven instruments (MALS) based on progressive insights, and applied them within the sets for process, quality, and improvement based on progressive insight. This paper describes the seven instruments and explains how they were used within the project.

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/14767333.2023.2293400 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:alresp:v:21:y:2024:i:1:p:107-121

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/CALR20

DOI: 10.1080/14767333.2023.2293400

Access Statistics for this article

Action Learning: Research and Practice is currently edited by Kiran Trehan and Clare Rigg

More articles in Action Learning: Research and Practice from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().