Antecedents of quality performance in the Philippine micro, small, and medium hospitality sector

Jen-Ming Liu, Elaine Q. Borazon and Jose Gerardo O. Santamaria

Asia Pacific Business Review, 2021, vol. 27, issue 4, 559-582

Abstract: Based on the dynamic capability view and employee engagement theory, this study aims to determine the antecedents of quality performance in the hospitality sector. The hypotheses proposed were tested on a sample of 287 micro, small, and medium hotels and restaurants in the Philippines, using a structured survey questionnaire. The findings showed that management leadership is positively related to process management, supplier quality management, and human resource management while quality performance is influenced by process management, supplier quality management, and human resource management. Human resource management directly and indirectly affects quality performance through process management and supplier quality management.

Date: 2021
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DOI: 10.1080/13602381.2021.1851514

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