Can I please keep my number?

Christian Murray

Journal of Global Scholars of Marketing Science, 2016, vol. 26, issue 4, 326-328

Abstract: A wireless customer for Wonderphone breaks her phone and cancels her current contract using an online customer service chat room. She was falsely informed by the customer service representative that she would be able to keep her wireless phone number if she purchased a new phone. When she goes in-store to purchase a new phone the service rep informs her, “You are not allowed to keep the same phone number.”

Date: 2016
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DOI: 10.1080/21639159.2016.1207852

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