Greatbanking: Fraudulent charges to customer accounts

Jesse Uzzel

Journal of Global Scholars of Marketing Science, 2016, vol. 26, issue 4, 329-332

Abstract: A customer reports fraudulent charges on her checking account. Greatbanking offers to send a new card. After the new card has arrived more fraudulent charges occur. The bank tells the customer she should open a new account with them. The bank then refuses to cash a check for the customer with the new account. The customer requests this to be waived. The bank declines the request. The customer asks to close all her accounts. The bank replies there is a fee to close a new account. What should the firm do?

Date: 2016
References: Add references at CitEc
Citations:

Downloads: (external link)
http://hdl.handle.net/10.1080/21639159.2016.1207853 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:jgsmks:v:26:y:2016:i:4:p:329-332

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/RGAM20

DOI: 10.1080/21639159.2016.1207853

Access Statistics for this article

Journal of Global Scholars of Marketing Science is currently edited by Seong-Yeon Park

More articles in Journal of Global Scholars of Marketing Science from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().