Parameters in a Successful Process Outsourcing Project: A Case From the Ministry of Foreign Affairs, Finland

Markku Kuula, Antero Putkiranta and Pirjo Tulokas

International Journal of Public Administration, 2013, vol. 36, issue 12, 857-864

Abstract: The purpose of this article is to analyze the success factors of a critical business process outsourcing project (visa issuing) of the Ministry of Foreign Affairs (MFA) in Finland. This has been done by mapping the success factors on the organizational “Star Model” of Galbraith (2002). The reasons for success include strong employee participation, good communication, and, in particular, the commitment of the organization in St. Petersburg.

Date: 2013
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DOI: 10.1080/01900692.2013.795163

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