Talking the Talk of Public Service Motivation: How Public Organization Logics Matter for Employees' Expressions of PSM

Nina van Loon, Peter Leisink and Wouter Vandenabeele

International Journal of Public Administration, 2013, vol. 36, issue 14, 1007-1019

Abstract: This article aims to move beyond the public-private dichotomy in studying public service motivation (PSM) by showing how organizational logics matter for the type of PSM (instrumental, normative, or affective) that employees express. Using data from 50 interviews in police stations, prisons, hospitals, municipalities, and schools, we show that differences in service logic (the user's feeling of the desirability of a service) and user logic (people-changing or people-processing services) matter for employees’ expressions of PSM in that this results in different emphases within public service motivation. We conclude that institutions such as organizational logics matter for PSM expressions and that research on PSM should account for differences between public service-providing organizations.

Date: 2013
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DOI: 10.1080/01900692.2013.798811

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