Understanding the Role of Participation in Public Service Delivery: Evidences from Rural West Bengal, India

Narayan Chandra Nayak and Debabrata Samanta

International Journal of Public Administration, 2014, vol. 37, issue 12, 875-884

Abstract: The present study, using household level data of East Midnapore district of West Bengal, India, examines the role of people’s participation in public service delivery. It considers four dimensions of participation namely attending meetings, raising voice, lodging complaints, and making contributions. The study confirms the role of participation in public service delivery. Apart from participation, households’ socioeconomic and political positions also exert significant impacts. There is, however, likelihood of “elite capture” and “clientelism” in the delivery of public services. Effective service delivery presupposes that while attending meetings, people must raise their voice and make contributions.

Date: 2014
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DOI: 10.1080/01900692.2014.928313

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