When the Rubber Meets the Road: Isomorphism, Rhetoric, and (Mis)management of Interinstitutional Performance

Emanuele Vendramini, Francesca Lecci and Cristina Filannino

International Journal of Public Administration, 2014, vol. 37, issue 13, 980-986

Abstract: In 2012 Performance measurement systems (PMSs) became compulsory in the Italian National Health Service (NHS). The objective of this article is to answer the following research question: How do health-care organizations set up their PMSs in order to make them coherent with the institutional context and the intra-organizational dynamics? The findings show how the similar behavior of the organizations may be considered a case of coercive isomorphism. This study confirmed many topics discussed in the performance measurement literature and opens a discussion of some new research questions.

Date: 2014
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DOI: 10.1080/01900692.2014.944992

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