The Ambivalent Relations Between Bureaucracy and Public Innovation: The Case of the Successful Failure of Dial Police

Troels Schultz Larsen

International Journal of Public Administration, 2015, vol. 38, issue 2, 92-103

Abstract: Building on a growing body of literature on public innovation and the rediscovery of bureaucracy, this article explores the relations between innovation and bureaucracy. A framework for studying innovation in a bureaucratic context is developed and its relevance assessed through a case study of the successful implementation but failed diffusion of an innovation project. The case study demonstrates how a bureaucratic context represents not only barriers to innovation but also a number of complex drivers. The outline of these ambivalent relations is used to tease out the Janus face of the new spirit of innovation in public administration.

Date: 2015
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DOI: 10.1080/01900692.2014.930751

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